FAQ

The legal age to gamble in Nevada is 21+.

Blackjack, Baccarat, Ultimate Texas Hold Em’, Three Card Poker and Pai Gow Poker.

Yes. Our sportsbook managed by William Hill.

Yes. Our High Limit room is open to the public, designed and staffed with the high-limit player in mind.

Yes. We extend casino credit to qualified guests.

Yes. Club Serrano is our reward club program. 

Room occupancy maximum: 4 (specialty suites vary) at Palms Casino Resort and 3 (other room types vary) at Palms Place. Children under 16 may not be left unattended in a room. Room rates are for double occupancy; additional guest(s) are subject to an additional nightly charge of $30 per guest (plus tax) up to occupancy limit.

Pet and comfort/emotional support animals are not permitted. Guests may be accompanied by a service animal.

Self Parking and Valet are FREE and always easy and convenient at Palms Casino Resort.

We do not have charging stations.

For Palms: Check-in time is 3pm, while check out time is 11am. 

For Palms Place: Check-in time is 4pm, while check out time is 11am.  

21. A valid state or federal issued photo ID must be presented upon check in. Only the guest assigned to the room is permitted to check into the room. At hotel check-in, each assigned guest will be required to provide valid state or federal issued photo ID. 

The security deposit is $100 per night, per room on a debit or credit card. Nightly suite deposits may be higher.

The resort fee is $43.99+tax per night. The resort fee covers: Two complimentary bottles of water, in‑room coffee with condiments, a personal in‑room refrigerator, high‑speed wireless internet, unlimited local and 800 calls, full access to our fitness center, and the added convenience of complimentary self‑parking. View complete hotel terms and conditions.

In room safe, mini-fridge, hair dryer, iron, iron board, and more.

To book transportation, please contact our Concierge at [email protected].

Contact room reservations prior to arrival at 702.942.7777 and if on property, contact the front desk.

Please contact our Concierge at [email protected] for amenity options.

The credit or debit card used to reserve your reservation will be required upon arrival to register. If you are paying with a credit card, you must present the credit card at check-in unless a previously arranged third party credit card authorization is completed for the booking. If you are not the credit card holder, please contact Room Reservations for details on our credit card policy. Your card will be charged in the amount equal to the applicable rate and taxes you were quoted for the first night of the reservation, unless specifically indicated by booked offer such as a prepaid non-refundable booking. Gift cards, prepaid and pre-loadable cards are not accepted. This may include but is not limited to Cash App, Venmo, PayPal, and Chime. Any and all processed payments will be verified at the Front Desk the day of arrival. Should an unapproved payment process, the transaction will be refunded at check-in, and a new form of payment may be requested for all remaining room, tax, and incidentals. View complete hotel terms and conditions.

Please visit https://www.chargerback.com/ and select Report Lost Item.

Yes, we offer FREE WIFI to each of our guests while visiting the Casino.

Keep up to date with our promotions and earn rewards today by signing up for our Club Serrano Membership. Win cash, Free Play for free slot play, entries into VIP slot tournaments, qualify for special promotions, weekly giveaways and more!

Yes, each room is equipped with a complimentary hair dryer for guest’s usage while staying at Palms Casino Resort.

The Palms Resort Pool a newly remodeled pool experience. There are two large pools to soak and comfy lounge chairs to relax in which are first come, first serve. There are cabanas and bungalows available for booking at an additional charge that come with their own private pools as well. Pool hours are seasonal and subject to change based on season, weather, and special events. 

Dine in the comfort of your room with in‑room dining available daily. Please call In‑Room Dining to order.

Contact the front desk on the day of departure. You can also pre purchase to guarantee during booking.

Possession or use of marijuana or other THC products are strictly prohibited anywhere on Palms property.

Yes, in designated areas. However, all rooms in the hotel are non-smoking. 

Roll-a-ways can be requested at check in or during your stay and are subject to availability and room capacity. The additional charge is $30 plus applicable taxes per night.

No.

We do not allow glass, outside food or beverage, rafts or tubes into the pool area.

At this time we do not offer shuttle service to the strip.

You have the option to change your check out date at any time prior to check-in or at check-in without being charged an early departure assessment. Once you have already checked in, please call the Front Desk should you need to leave earlier than your scheduled departure date, and early departure fee may be applied. View complete hotel terms and conditions.

You can visit the Club Serrano booth at the Casino or call Casino VIP Services at 866.942.7776.

Please visit https://www.chargerback.com/ and select Report Lost Item.

For a copy of your bill please contact Room Reservations at [email protected] or by calling 702.942.777

To review our open positions and/or to apply visit: https://palmscareers.com/.

You can visit any Club Serrano desk at the Casino.

Palms Casino Resort endorses responsible gaming. Problem Gambling Helpline: 1.800.MY.RESET.

Any attire Palms Casino Resort management finds inappropriate or offensive will not be permitted. Specific venues may have specific dress codes. Management reserves all right.

Yes, we have ATMs conveniently located throughout the Casino.

Personal checks cannot be cashed directly by the casino. However, Palms utilizes a third-party to cash certain checks – see the Casino Cage for details.

Yes, we have hearing and mobility accessible rooms.

Proper pool attire is required. Venue Management reserves all rights. 

No.

Yes, the pools are open to all ages for hotel guests. Non-hotel guests must be 21+

Yes. Lounge chairs are complimentary and open on a first come first served basis.

Yes. A limited number of umbrellas are available with a daybed reservation and upon request (subject to weather).

Cabanas feature their own sound system, TV, ceiling fan, and safe for personal belongings. A personalized cabana host is available for food and beverage service. Specific cabanas also include a private restroom, jacuzzi or plunge pool.

Lockers are available at the front door.

Yes. You may decorate your cabana for your celebration.

Yes. DJs are spinning a mix of open format and top 40 hits from 1PM-6PM every Friday – Sunday.

Absolutely, without a doubt, parking at Palms Casino Resort is 100% free! We won't charge you a dime to park your car. We believe in treating our guests right from the moment they arrive.

You bet! Our valet parking is also free for all our guests. We're here to make your stay as convenient and enjoyable as possible.

Well, parking is usually first-come, first-served, so if you're looking for that prime spot near the entrance, arriving early is a good idea. But don't worry, we have plenty of spaces for everyone! Don’t forget, you can always Valet Park for Free too!

• Tier Status and Last Trip Points
• Active and Upcoming Offers
• Slot Points and Earned Rewards 
• Win/Loss Statements and more

Yes, you must have a Club Serrano membership/card to unlock all the exclusive features of My Club Serrano. Visit the Club Serrano booth at Palms Casino Resort to sign up.

• You can access My Club Serrano by logging in through the Palms website.
• Click the “My Club Serrano Login” link that is located at the top left corner of the webpage.

Yes, you can sign-in using the same login email address and password you use for Palms Casino Resort App. 

My Club Serrano account information is updated in real-time. Simply refresh your web browser to view your updated slot points, offers, earned rewards, and more!

You have access to all available, upcoming, redeemed, and expired offers. Please note, some invites and special offers may not be shown.

Yes, you can book your hotel stay via My Club Serrano.

On the app:

• Log into your account
• Tap the Offers Menu icon
• Select your Book Online Offer and tap Book a Room

On the web:

Log into your account and you will see the offers available to you.

1. You can access your Win/Loss Statement in the “Win/Loss” tab on the My Club Serrano page menu.
2. Select the timeframe you would like to view. 
3. Your win/loss (tax) statement will automatically update based on your selection.
4. Select "PRINT PDF" for a printable version of your statement.

Please note: The report will not appear until AFTER the calendar year concludes.

I am not receiving a verification email?

• If your email has not arrived after a few minutes, please check your Spam folder and make sure to add [email protected] as an approved sender.
• If you still do not see it, try using a different email to signup. 
• If you are unable to use another email or still not seeing the verification email, please contact us: Call 866-942-7777

I keep getting an error when I input my birthday or pin?

• If you are getting this error, your information may have been input incorrectly when you first joined Club Serrano.
• Please contact us to resolve this issue: Call 866-942-7777

I am having trouble creating and submitting a password.

Please note, all passwords must include at least one of the following:

• Uppercase characters (A through Z)
• Lowercase characters (a through z)
• Base 10 digits (0 through 9)
• Special characters: ~!@#$%^&*_-+=`|(){}[]:;"'<>,.?/;

When resetting the password for my Online account, I did not receive my email to change my password.

If your email has not arrived after a few minutes, please check your Spam folder and make sure to add [email protected] as an approved sender. If you have not received this email after a few minutes, feel free to contact us: Call 866-942-7777

If you did not receive an email in your in-box or SPAM folder, THE MOST LIKELY reason is that you do NOT have an Online account created. The Online account is not created when you join Club Serrano. You must sync up your Club Serrano card to create an Online account.

Another common error is signing up with a different email. If you changed your email, or have multiple emails, try and utilize your additional email addresses.